ALUHAUS

Our Story

For years, step stools and ladders have been made the same way: plain, old-fashioned, with dull aluminium mill finish and exposed rivets. They looked purely mechanical, and people would use them once, then hide them away in storerooms.

But life has changed. Today’s younger generation lives in high-rise apartments and condominiums, where storage is limited and every item matters. We believe a step stool should no longer be hidden; it should be part of your home, blending with your décor and serving more than one purpose.

That’s why we created the Arte Step Stool. Designed with bright, modern colours, it transforms from a simple tool into a lifestyle piece. Each bottom step now features built-in slots that allow you to attach our specially designed hooks. With these hooks, your step stool becomes more than just something to climb on; it can hold plants, keep your keys within reach, or even support a hammock for your cat.

And when not in use, it doesn’t need to be stored away. It can stand beautifully in your living room or even be hung on the wall as decoration.

The step stool is no longer something to hide. It is something to enjoy.

Why hide it? Arte it.

Terms & Conditions

1. General

These Terms and Conditions apply when you access, use aluhaus.com.my (“website”) and/or make a purchase on the website. By accessing and/or using the website and/or making a purchase on the website, you agree that you have read these Terms and Conditions and that you accept them and agree to be bound by them.
Changes to Terms: We reserve the right to update, modify or change any part of these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. You are advised to check for updates to these Terms and Conditions regularly, prior to accessing, using the website and/or purchasing any product(s) on the website. Your continued use of or access to the website following the posting of any changes signifies your acceptance of those changes.

2. User of Website

In order to make a purchase on the website, you will need to register an account with us. By registering an account, you warrant that:-

you are at least 18 years of age;
if you are below 18 years of age, you have obtained the consent of your parent or legal guardian, or you are under the supervision of your parent or legal guardian;
you are using your actual identity;
we will not be responsible for any losses and payments (including the amount of any transaction carried out without your authority) due to your negligence or where you have acted fraudulently or without reasonable care (which means you intentionally or with gross negligence). For the purposes of this clause, negligence shall be deemed to include failure to observe any of your security duties referred to in these Terms and Conditions;
you are responsible for maintaining the confidentiality of your account information and all activities that occur under your account; and
you agree not to use the website or its content (a) for any unlawful purpose; (b) to post, transmit, or distribute any material or information; (c) in violation of any applicable law or regulation; (d) in a manner that will infringe the copyright, patent, trademark, trade secret or other Intellectual Property Rights of others or violate the privacy or other personal rights of others; (e) that is libelous, obscene, threatening, abusive or hateful; (f) to infringe upon or violate our Intellectual Property Rights or the Intellectual Property Rights of others; (g) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (h) in any way that may harm our reputation; or (i) to interfere with the functionality and operation of the website. We reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.

3. Products and Orders

Accuracy of Information: We strive to be as accurate as possible when describing our products and services on the website. However, to the extent permitted by applicable law, we do not warrant that the product descriptions, or any other content available on the website are accurate, complete, reliable, current, or error-free. We therefore reserve the right to correct any errors, inaccuracies or omissions to change or update information at any time without prior notice.
Pricing: All product prices shown on the website are quoted in Malaysian Ringgit (MYR).Prices do not include applicable taxes, service fees, shipping, and handling fees, which will be added to your total purchase price.
Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order (in whole or in part) after receipt of your order for any reason, including, but not limited to, product availability, errors in the description or price of the product, or errors in your order at any time. Your order is only accepted by us when we send to you an Order Confirmation via email.

4. Payment

Payment Methods: We accept various payment methods, including credit/debit cards, e-Wallet, FPX any other form of payments that is available on the website from time to time. You agree to abide by any relevant terms of service or other legal agreement (including without limitation these Terms and Conditions), whether with Aluhaus Sdn Bhd ( Aluhaus ) or a third party, that governs your use of a given payment processing method. Your use of third party services is governed by separate terms and conditions between you and the third parties associated with the services. You are solely responsible for ensuring that you have the necessary rights to connect to and use any third party services. We do not operate, support, endorse, monitor, control, or assume any responsibility or liability whatsoever for third party services. We are not responsible for the security practices or privacy policies of third party services. You must only provide us information, which is current, complete, and accurate for all purchases.
Billing: When you place an order, you confirm and authorize us to charge the applicable fees and any applicable taxes to your credit or debit card, or the payment details that you have provided to us upon order placement. You agree to pay all charges incurred by users of your account and credit card or other payment methods used upon order placement.

5. Shipping and Delivery

Shipping Policy: We ship products to various locations. Shipping charges and delivery times vary based on your location and the shipping method selected. For detailed information, please refer to our FAQ.
Risk of Loss: The risk of loss of, and title in product(s) shall pass to you once the item(s) is shipped from our warehouse.

6. Returns and Refunds

Refunds: All payments received herein shall be fully earned by Aluhaus and if there are concerns on our products, kindly email to aluhaus.my@gmail.com. For detailed information, please refer to our Refund Policy.

7. Intellectual Property

Ownership: All rights, title and interest in or in connection with the (a) confidential information, business or trade secrets, know-how; (b) inventions, patents; (c) copyright; (d) trademarks, service marks, business or trade names; (e) design rights, topography rights; (f) database rights in this website and its contents, including but not limited to text, graphics, logos, images, sound files, animation files, video files and software, together with all other rights of a similar or corresponding character or nature (collectively, “Intellectual Property Rights”) are the property of Aluhaus and/or our licensors.
Use of Content: You shall not modify, copy, use, retransmit, reproduce, distribute, display, perform, publish, license, transfer, sell, display or commercially deal with in any manner or by any means any content from the website without our and/or our licensors, as the case may be, prior written permission.
Any such unauthorised reproduction, retransmission or other copying or modification of the contents of this website may be in breach of statutory or common law rights which could be the subject of legal action.
You agree not to use the website for any purpose or in any matter that is unlawful or infringes our or any third party’s Intellectual Property Rights.

8. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions are governed by and are to be construed in accordance with the laws of Malaysia and you hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Malaysia. By using this website and/or using the services provided herein by Aluhaus you hereby submit to the non-exclusive jurisdiction of the courts of Malaysia for these purposes and for the determination of all actions and proceedings arising out of these Terms and Conditions.
Dispute Resolution: If you have a dispute with us, please refer to clause 9.3 of this policy We will attempt in good faith to resolve through negotiation any disputes arising from or relating to these Terms and Conditions. The decision of Aluhaus on the matter shall be final and binding on all parties concerned.

9. Miscellaneous

Severability: If any provisions of these Terms and Conditions is found to be invalid illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired and shall continue to be valid and enforceable.
Waiver: The failure of Aluhaus to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Aluhaus regarding the use of the website and the purchase of products and supersede any prior agreements or understandings, whether written or oral.
Contact Information: For any questions or concerns about these Terms and Conditions, please contact us at:

Email: aluhaus.my@gmail.com

Phone: +603- 5626 4667

WhatsApp: +6016-6978390

Refund Policy

At Aluhaus, we are committed to ensuring your satisfaction with our products.

However, we also have specific guidelines to maintain fairness and efficiency in our refund process.

All payments received herein shall be fully earned by Aluhaus and are non-refundable with the exception of the following reasons below. Aluhaus reserves the right to make the final decision.

1. Eligibility for Refunds

Criteria: Incorrect product received or incorrect in quantity received.

Return Period: Refund requests must be made within 7 days from the date of purchase by sending us an email to aluhaus.my@gmail.com

Condition: Items must be returned in their original condition, unused, and in their original packaging. Products that show signs of use, wear, or damage are not eligible for a refund.

Proof of Purchase: A valid proof of purchase (order number, receipt, or invoice) is required for all refund requests.

2. Refund Process

Requesting a Refund: To initiate a refund, contact our customer service team at aluhaus.my@gmail.com or 03 – 56264667 with your order details and reason for the return. Our team will provide you with return instructions.

Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria. Inspection process may take up to 1 month. If the item is approved, your refund will be processed.

3. Refund Timeframe

Refunds will be processed within 14 business days after the returned item has been received and inspected.

Refunds will be credited to the original method of payment. Depending on your payment provider, it may take additional time for the refund to appear in your account.

4. Contact Information

For any questions regarding our refund policy, please contact our customer service team at:

Email:Aluhaus.my@gmail.com

Phone:03-56264667

WhatsApp: +6016-6978390

PDPA Policy

1. Purpose

The Personal Data Protection Act 2010 of Malaysia (“Act”) regulates the processing of personal data in commercial transactions. The Act requires the Company to inform data subjects about personal data that is collected from them and processed by the Company.
This Policy serves to help you to understand the purposes for which we collect, use and disclose your personal data.

2. Scope

a. Definition

The terms “personal data”, “processing”, “commercial transactions”, “data subject” and “relevant person” used in this Policy shall have the meaning prescribed in the Act.
The expression “we” or “us” shall refer to the Company including its subsidiaries, related or associated companies.
you are using your actual identity;
The expression “you” or “your” shall refer and include employees, potential employees, former employees, interns, clients, customers, potential customers, vendors, suppliers, contractors, sub-contractors, service providers, distributors, and/or relevant persons such as family members, guardians, parental authorities, dependants, or referees of employee/potential employee/former employee, and authorized representatives receiving, obtaining goods/services from or providing goods/services to the Company.

b. Types of Personal Data and Sources of Personal Data

The personal data voluntarily provided by you, your family members, guardians, parental authorities, recruitment agents, your current or previous employer, or your company, during your course of dealings with us in any way or manner including pursuant to any commercial transactions and/or communications made from/with us such as at events organized or participated by the Company and/or obtained independently by us from other lawful sources (if any such as from public depositories, trade/online directories, credit reporting agencies, public domain and other authorized third parties) in our forms, agreements, website, and/or other similar documents may include information concerning your name, address (such as correspondence and permanent address), phone numbers (such as mobile phone, home and office phone numbers), facsimile numbers, email address, identity card number, passport number, specimen signature, age, date of birth, place of birth, gender, weight, height, race, nationality, marital status, country of permanent residence, company name, occupation, salary, job position, vehicles information, sponsoring body details, referee information (such as name of referee, job position, address, contact number and email address), previous examination results, transcripts, academic qualifications, academic records, bank details (such as name of bank, bank’s address and bank account number), images (including photographs) information in audio and/or video format, closed-circuit television (“CCTV”) and security recording, and Sensitive Personal Data (as defined below) (collectively, “Personal Data”).
The “Sensitive Personal Data” that you provide or have provided to the Company includes but is not limited to, information as to your race or ethnic origins, your physical or mental health or condition, your medical records, your religious or philosophical beliefs or other beliefs of a similar nature, your commission or alleged commission of any offence or any other Personal Data which is sensitive in nature.
You hereby confirm that the Personal Data given by you, or via a third party who has been duly authorised by you to disclose your Personal Data to us (your “authorised representative”, which may include your job placement agent), after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your Personal Data for those purposes, or (b) collection and use of Personal Data without consent is permitted or required by the Act or other laws is sufficient, accurate, complete and not misleading and that such Personal Data is necessary for us to provide a commercial or employment related transaction.
If the Personal Data given by you or obtained from you (or your authorised representative) is inaccurate or is out of date, you shall notify the Company promptly.
If you choose not to provide such Personal Data or if such Personal Data is insufficient, inaccurate, incomplete and/or misleading, the Company may not be able to provide you with the goods/services you require or the required level of service, or as an employee, you may not be able to enjoy the benefits provided to you as part as your employment with the Company, or as a supplier, vendor, contractor, or sub-contractor of the Company, the Company may not be able to purchase goods and services from you, or as a distributor, the Company may not be able to supply goods and services to you.

c. Purposes of Collecting Personal Data

We will process Personal Data in connection with any employment or commercial transactions for any of the following purposes:

to communicate with you;
to facilitate, process, deal with, administer, manage and/or maintain your relationship with us;
to consider and/or process your application/transaction with us;
to respond to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us;
to facilitate your participation in, and our administration of, any events including meetings, talks, celebrations, road shows, contests, promotions or campaigns;
to provide you with information and/or updates on our products, services, upcoming promotions or events offered and/or organized by us from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels;
to share any of your Personal Data with our business partners to jointly develop products and/or services or launch marketing campaigns;
to monitor, review and improve our events and promotions, products and/or services;
public disclosure and use of your Personal Data, images, photographs, voice and video recording for publicity purposes without payment or compensation;
to conduct credit reference checks and establish your credit worthiness, where necessary, in providing you with the products, services and/or facilities;
to administer and give effect to your commercial transactions with us;
to process any payments related to your commercial transactions with us;
to maintain and improve customer relationship;
For any purposes connected with your employment including but not limited to payroll administration, entitlements and benefits, performance monitoring, training and development planning, career development, health and safety administration, succession and contingency planning;
to facilitate special requirements such as those relating to any disability or medical condition;
to communicate with family members, guardians and authorized representatives in the event of emergency or accident;
for internal administrative purposes;
for our storage, hosting back-up (whether disaster recovery or otherwise) of your Personal Data, whether within and/or outside Malaysia;
to share any of your Personal Data pursuant to any agreement or document which you have duly entered with us for purposes of seeking legal and/or financial advice and/or for purposes of commencing legal action;
to carry out due diligence or other monitoring or screening activities (including background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that may have been put in place by us;
to detect, investigate and prevent any fraudulent, prohibited or illegal activity or omission or misconduct;
for audit, risk management, compliance and security purposes;
to enable us to perform our obligations and enforce our rights under any agreements or documents that we are a party to;
to transfer or assign our rights, interests and obligations under any agreements entered into with us;
to meet any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to us;
to comply with or as required by any request or direction of any governmental authority or responding to requests for information from public agencies, ministries, statutory bodies or other similar authorities;
to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;
for the purposes set out in our Recruitment PDPA Notice, Security PDPA Notice, and Marketing PDPA Notice; and/or
for other purposes required to operate, maintain and better manage our business and your relationship with us.

d. Disclosure of Personal Data (Within and/or Outside Malaysia)

You hereby consent and authorize us to disclose your Personal Data to third parties where necessary for the following purposes:-

our employees, consultants, accountants, auditors, lawyers, advisers, agents, contractors, vendors, co-marketing partner, vendor, suppliers, contractors, sub-contractors, service providers, insurance companies, merchants, distributors and/or financial institutions to provide support and services;
the Company’s group of companies including the Company’s parent/holding company, subsidiaries, related and associated companies;
successors-in-title to us;
any third party (and its advisers/representatives) in connection with any proposed or actual re-organization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset sale relating to any portion of the Company;
your immediate family members and/or emergency contact person as may be notified to us from time to time;
any party in relation to legal proceedings or prospective legal proceedings;
our auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us;
professional bodies, accreditation bodies or statutory regulatory bodies;
foreign embassies and agencies appointed by the foreign embassies;
Malaysian Immigration Department;
government agencies, law enforcement agencies, courts, tribunals, regulatory bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any jurisdiction, if required or authorized to do so, to satisfy an applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities such as but not limited to the Inland Revenue Board, the Employees’ Provident Fund Board, the Social Security Organisation and Bank Negara Malaysia;
our business partners, third party product and/or service providers, suppliers, vendors, contractors or agents, on a need-to-know basis, that provide related products and/or services in connection with our business, or discharge or perform one or more of the above purposes and other purposes required to operate and maintain our business;
payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your purchase of our products and/or services;
any party nominated or appointed by us either solely or jointly with other service providers, for purpose of establishing and maintaining a common database where we have a legitimate common interest;
data centers and/or servers for data storage purposes;
storage facility and records management service providers;
any person under a duty of confidentiality to which has undertaken to keep your Personal Data confidential which we have engaged to discharge our obligations to you; and/or
any other person reasonably requiring the same in order for us to operate and maintain or carry out our business activities.

e.

You agree not to hold the Company responsible for any loss or damage suffered arising from any access by third party where the Company has taken reasonable steps to protect the personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, errors in transmission, alteration or destruction.

f.

Notwithstanding the aforesaid, the Company may process your Personal Data without your consent if it is permitted under the Act, or any other relevant legislation.

g. Right to Access and/or Correct Personal Data

To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your Personal Data held by us and to request us to limit the processing and use of your Personal Data (such as to stop sending promotional materials to you).
In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your Personal Data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.
Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your Personal Data.
If you would like to request for access to or correction of your Personal Data or limit the processing of your Personal data, make any inquires or complaints, please contact:-
customer@everlas.com
However, please note that the Company has the right to refuse your request to access and/or make any correction to your Personal Data in certain situations, which include but are not limited to situations when the Company is unable to confirm your identity or where the information requested for is of a confidential commercial nature or in the event that the expense of providing such access is disproportionate to the risks to your privacy or where the processing of your Personal Data is being controlled by any third parties which prohibits the Company from complying (whether in whole or in part) with your request, or where such access is regulated by another law.
In accordance with the terms of the Act, the Company may charge a reasonable fee for the processing of any data access request. The chargeable fee will take into the account the time needed for verifying, locating, retrieving, reviewing and copying the information requested as well as any other associated costs and expenses that may arise from conducting such retrieval. You will be notified of the anticipated fee chargeable, prior to the retrieval of your Personal Data.
In the event we refuse to adhere to your request for access and/or correction to your Personal Data such as when the information requested for is of a confidential commercial nature, we will inform you of our reason for the refusal.

h. Changes to Personal Data

We will ensure your Personal Data is accurate, complete and up-to-date where necessary. Therefore, we request that if there are changes to your Personal Data you should notify us directly at the contact details set out above.

i. Retention of Your Personal Data

Any of your Personal Data provided to us is retained for as long as the purposes for which the Personal Data was collected continues.
Your Personal Data is then destroyed or anonymized from our records and system in accordance with our retention policy in the event your Personal Data is no longer required for the said purposes unless its further retention is required to meet our operational, legal, regulatory, tax or accounting requirements.

j. Security of Your Personal Data

We will endeavour to take all measures to ensure the reliability, integrity and competence of the Company’s personnel having access to the Personal Data as well as to ensure that all the third parties involved in processing the Personal Data have taken reasonable and appropriate administrative and security measures and procedures to prevent any unauthorized or unlawful processing, loss of or damage to, misuse, modification, alteration or destruction to the Personal Data.
By providing us with Personal Data or using our services or our website, you consent to the transfer, storage and processing of Personal Data to where our servers, central database and system facilities are located and/or operated, which may be outside your country of domicile or the location where you access our website to provide Personal Data.
Our website may contain links to websites operated by third parties. Third party websites and /or links to such third party websites that are accessible from our website (if any) are not under the care and control of the Company and do not operate under this Policy and we do not accept any responsibility or liability arising from those websites. Likewise, if you subscribe to an application, content or a product from those third party websites and you subsequently provide your Personal Data directly to that third party, that Personal Data will be subject to that third party’s privacy/personal data protection policy (if they have such a policy) and not to this Policy.
Please be aware that communications over the Internet, such as emails are not secure unless they have been encrypted. We cannot and do not accept responsibility for any unauthorized access or interception or loss of Personal Data that is beyond our reasonable control.

k. Personal Data from Minors and Other Individuals

To the extent that you have provided (or will provide) Personal Data about your family, spouse and/or other dependents, you confirm that you have explained to them that their Personal Data will be provided to, and processed by, us and you represent and warrant that you have obtained their consent to the processing (including disclosure and transfer) of their Personal Data in accordance with this Policy and, in respect of minors (i.e. individuals under 18 years of age) or individuals not legally competent to give consent, you confirm that they have appointed you to act for them, to consent on their behalf to the processing (including disclosure and transfer) of their Personal Data in accordance with this Policy.

3. Revisions

This Policy may be revised from time to time. Notice of any such revision will be given on our website and/or by such other means of communication deemed suitable by us.

4. Miscellaneous

In the event of any inconsistency between the English version and other language versions of this Policy, the terms of this English version shall prevail.

Why hide it?Arte it